Frequently Asked Questions

Airports, hotels, construction developers, Strata Managers / Committees / Body Corporates, public sector / Government, aged care brands and business fleet clients with 5 chargers or vehicles and more are all covered.

Decision makers that require an EV charging software solution for 5+ electric vehicles

No, Exploren is not designed to be used in small scale home applications.

Yes. Add your logo to display and leverage your branding on the Exploren app. Promote and take pride in your company’s market presence, product or service range and values with a white-label mobile app solution, web interface and backend platform. Ensure consistency of your brand when viewed by new starters, executives, and management through our flexible platform. Your brand, your style, your chargepoint. Customise your charging sites to include your own personal branding to further leverage your business’ identity

Good question! Exploren charging platform software allows your fleet manager to track electricity use, vehicle charging stats for all vehicles in the fleet. It also controls payment rates and billing. One of the key benefits is that with the software, locations for you to charge will increase, making it easier to boost your range in a convenient location. The app allows you to locate chargers close to you, view your current charging session live and anywhere with internet access, ease of use from the modern interface and a session summary with timing and energy usage statistics. You can even stop your charging session remotely through the app. Click here to choose electric vehicle charging hardware and installation options for your home.

This acronym stands for Open Charge Point Protocol which is an application for communication between electric vehicle charging stations and a central management system (the charging station network). OCPP-compliant solutions give a longer life to your charging system by allowing the open source standard to be setup to run any compliant software. OCPP is the globally recognized best practice due to the ease of implementation and open source nature of the platform. Gain the benefits of OCPP compatible hardware and software so that you have the flexibility to choose providers, make charging stations publicly accessible if you choose to and report on all your EV charging data in one location with a quality customer experience.

Exploren software is future-proofed for this vital functionality, which will become even more popular in the coming years. Load management refers to the automated and dynamic control of energy sent to your EV chargers. You can limit the total electrical energy used by a group of chargers to avoid costly power capacity upgrades and usage tariffs. This can be completed while multiple vehicles are charging. Alternatively, your charging setup may be more powerful than the capacity of the EV being charged. Prioritized charging can be set for vehicles in the fleet with a slower rate of charge or a need to be back on the road sooner.

Yes. Exploren runs on Australian servers to provide superfast speeds with a 99.9% network uptime guarantee. Better yet, we’re compliant with all Australian data protection laws to ensure the safety of our users. We take data security seriously with protective measures in place.

We’d like to list all prices online, however, due to the variety of applications, industries, use cases, please get in touch via 1300 755 087 or hello@exploren.com.au for pricing to suit your needs.

Go to ‘Menu’ in the app, top left corner, go to RFID Cards and remove your lost card. You then can self-register an RFID card in the same menu.

In some basement carparks – your mobile device may not have reception which means you can’t activate the charger with your phone at that time, here are some alternatives to getting that session started!

Option 1: RFID CARDS

You can order an RFID swipe card from EVSE here:

Once you get it, you will see some digits on your RFID card like shown in the red box below:

You will simply need to open up your Exploren app and enter this RFID card under the account you create through the following steps:

1.Open Exploren app. Press button with 3 lines in top left corner

2. Press ‘RDIF Cards’ in the menu

3. Press ‘Add RFID Tag’

4. Choose ‘enter RFID Tag Manually’

5. Enter RFID Tag ID which can be found on the tag. Enter a nickname for the tag and your payment method

And once your RFID card is registered and your payment method is added – you should be able to just tap your RFID card on the charger and the charging will begin!

Option 2: Go to an area with reception

f you do not have the time to wait for an RFID card – you can still charge your vehicle.

Plug in your car to the charger (the car and the charger will lock the cable the cable will be safe)

Take note of the station ID which is printed on the QR code sticker, should be a four digit number like: 0123

Go to an area where you have reception and you can click on the QR code scanner and select “Enter ID manually” as shown in the screen shot.

Put the station ID you took above into that box and hit enter and you will be able to start the charging remotely!

1.On the Exploren App, select the QR code button

2.Scan the QR code located on the charger’s Exploren sticker.

3. Check the tariff screen and read tariff conditions then start charging.

1. Download and open the Exploren app. Available Google PlayStore or Apple App Store
2. Login or create an account
3. Tap 3 dash top left corner, select plus icon next to ‘pay via’

4. Press ‘Add +’ to add payment method then enter card details

Call our technical support at 1300 755 087 or via email at hello@exploren.com.au 

On the Exploren app, tap the Menu icon, top left corner of the app, then tap your account name and tap ‘Remove account’.

It will only accept RFID with ISO14443 standard. 

Call our technical support at 1300 755 087 or via email at hello@exploren.com.au

Contact hello@exploren.com.au and we can adjust this for you.  

Most cars use a Type 2 to Type 2 charging cable, though if your car is a Type 1, you may need a Type 2 to Type 1 Cable.

The time it takes to charge your car depends on the car battery size which can be varied. In general speaking, the 7kW chargers can take on average 10 hours to fully charge while the 22kW charger will take around 5 hours on 22kW of power.

Please call our technical support at 1300 755 087 or via email at hello@exploren.com.au

We are unable to assist with this matter – the owners of the chargers would need to create an EV exclusive parking bay & manage the drivers who do not comply.

Start and stop the charge point with the following options: 

1. Using the Exploren App:
   Option 1:
   -Locate and tap the QR code icon that is in the middle & at the bottom of
   the app.
   – Locate and tap the QR code on the Exploren label that is on the charge point.
   -Position the QR code within your camera frame and the “Start charging button” will
   appear on the app, tap on “Start charging” button to start charging session.
   -To stop charging session, tap “Stop charging” in the app.
    
   Option 2: 

• Enter the digit station ID number located on the Exploren sticker 

label in the search bar at the top of the app. 

• Tap “Start charging” button to start charging session. 
• To stop charging session, tap “Stop charging” in the app. 

1. Using the RFID card: 

• To register RFID card on the Exploren app, select “RFID Cards” on the drop-down 

menu (top left conner) in the app, and follow the instructions. 

• Swipe the RFID card on the RFID reader to start the charge point. 
• To stop the charging session, swipe the RFID card again.

Account balance and charging history can be viewed in the app menu under ‘Balance’ and ‘Charging History’

Call our technical support at 1300 755 087 or via email at hello@exploren.com.au – Charger has not been enabled yet OR this charger is private and will not allow public use.

Go to ‘Menu’ in the app, top left corner, go to RFID Cards and remove your lost card. You then can self-register an RFID card in the same menu.

Tap the Menu icon, top left corner of the app, then tap your account name and tap ‘Remove account’.

Call our technical support at 1300 755 087 or via email at hello@exploren.com.au

Depending on the message that you receive on the apps screen, you may have an unpaid charging session or potentially you may not have access to that particular  charging station.

Call our technical support at 1300 755 087 or via email at hello@exploren.com.au

Your RFID card may not be on Exploren – if this is the case, you can contact the charger provider to add your RFID details to their partnership.

Exploren pricing has been updated as of July 2023.

Please see the file below for a breakdown of the current pricing across the different tiers