Find a charger Download the App
1300 755 087

Driver Voucher Terms and Conditions

OUR DISCLOSURES 

Please read these terms and conditions carefully. We draw your attention to: 

  • clause 4 which covers the expiration of Driver Vouchers;  
  • clause 17 which sets out warranty exclusions, subject to your Consumer Law Rights; and 
  • clause 18 which sets out our liability under these Terms; 

 

TERMS AND CONDITIONS 

  • By purchasing or redeeming a Driver Voucher issued by EVE Australia Pty Ltd t/as Exploren ACN 614 095 644 (we, us or our), you agree to be bound and to comply with these terms and conditions (Terms). 

 

RECEIVING A DRIVER VOUCHER  

  • We offer vouchers that may be redeemed for EV charging services through our network via the Exploren App (Driver Voucher). 
  • You have received this Driver Voucher from a third party supplier or business. When you receive a Driver Voucher, details of the voucher including a unique code will be provided to you. The unique code on a Driver Voucher should be treated as cash and cannot be replaced if lost or stolen. We are not responsible if a third party uses your Driver Voucher unique code. 
  • Our Driver Vouchers expire 1 year from the date of issue. It is your responsibility to keep track of the expiration date. We will not send you any reminders of when your Driver Voucher will expire. Any unused credit will expire on the expiration date, and cannot be redeemed after this date. 

 

REDEEMING YOUR DRIVER VOUCHER 

  • To redeem your Driver Voucher, you must: 
  • download and create an account on the Exploren App (App) (available for download on Apple Store and Google Play); 
  • add a valid credit/debit card to your account; and  
  • enter the unique Driver Voucher code to apply the credit balance. 
  • If the amount of your Driver Voucher does not cover the total cost of your EV charging session, you will need to pay the remainder of the purchase with your registered credit/debit card or another payment method.  
  • Your Driver Voucher can be used in conjunction with other promotional offers, subject to the terms of those offers as set out separately in the App.  
  • Driver Vouchers cannot be used to pay idle fees or any other penalty charges that you may incur while using our EV charging services 
  • Driver Vouchers are not redeemable for cash and cannot be returned for a cash refund or exchanged. This clause does not seek to limit your Consumer Law Rights. Driver Vouchers cannot be used to purchase additional Driver Vouchers. 
  • Any unused balance will remain as credit on the Driver Voucher and is not transferable for a cash payment. Additional values cannot be added to existing Driver Vouchers.  
  • Driver Vouchers can only be redeemed at participating sites within our EV charging network, as determined at our discretion. Participating sites will be clearly identified in the App.  
  • If a charging session paid for using a Driver Voucher is cancelled or returned, the portion of the payment attributable to the Driver Voucher will be refunded as credit to use on our App only. 
  • Driver Vouchers are for personal use only and must not be resold, transferred to third parties for commercial purposes, or used for any commercial resale activities. Any attempt to resell Driver Vouchers may result in the voucher being cancelled without refund. 

 

LIABILITY  

  • You are responsible for use and safety of your Driver Voucher and are liable for all transactions made using your Driver Voucher. 
  • You must not use a Driver Voucher in any manner that states or implies that any person, website, business or product or service is endorsed or sponsored by or otherwise affiliated with us or any of our subsidiaries or affiliates. 
  • Your use of the Driver Voucher may be declined where there is fraud, deception or reasonable suspicion of illegal activities in connection with your use. 
  • Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable consumer protection legislation (Consumer Law Rights). Subject to your Consumer Law Rights, we exclude all express and implied warranties and provide all services (including Driver Vouchers and EV charging services) without warranties of any kind. 
  • Despite anything to the contrary, to the maximum extent permitted by law: 
  • neither party will be liable for Consequential Loss; 
  • each party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other party or any of that party’s personnel, including any failure by that party to mitigate its losses; and 
  • our aggregate liability for any liability arising from or in connection with these Terms will be limited to $50.  
  • For the purposes of these Terms, Consequential Loss means any loss or damage that cannot be considered to arise according to the usual course of things from the relevant breach, act or omission, and includes any real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data. 
  • We will provide all customer support for issues relating to your Driver Voucher. For support requests relating to your Driver Voucher, contact us directly through the App, by phone on 1300 755 087 or via email at help@exploren.com.au. Our support services for Driver Vouchers will be available between 9:00am – 5:30pm AEST Monday – Friday. We will endeavour to respond to any support requests in a reasonable period.