To start a session:

1. Download the Exploren app from the App Store or Google Play. 
2. Register for an account.
3. Add a payment method (if required for paid chargers).
4. Scan the QR code on the charger or manually enter the 4-digit station ID.
5. Plug your cable into the charger (if it’s a universal socket).
6. Plug your vehicle in – ensure the connector is fully inserted and locked.
7. Start the session through the app.

This can occur due to a failed transaction from a previous session. Please try the following:

• Check that your payment method is up to date.
• Try re-entering your payment details or using a different card.
• If the issue persists, contact Exploren Support for assistance.